Your Right to Delete
At Daily Groc, we respect your privacy and your right to control your personal data. You can permanently delete your account and all associated data at any time using any of the methods described below.
What Gets Deleted
When you request account deletion, the following data is permanently removed within 14 days:
- ✅ Your profile information (name, email, phone number, photo)
- ✅ All saved delivery addresses
- ✅ Order history and purchase records
- ✅ Wallet balance and loyalty points
- ✅ Referral data and earned rewards
- ✅ Saved preferences and notification settings
- ✅ Prescription uploads (if any)
- ✅ Support conversation history
What May Be Retained
In compliance with Indian tax and legal requirements, we may retain the following anonymized records for up to 3 years:
- 📄 Transaction records for tax/audit purposes (anonymized, not linked to your identity)
- 📄 Invoice records as required by GST regulations
These retained records cannot be used to identify you and are solely maintained for legal compliance.
How to Delete Your Account
📱 Method 1: In-App Deletion
- Open the Daily Groc app
- Go to Profile
- Tap Settings (gear icon)
- Scroll down and tap "Delete My Account"
- Confirm your identity via OTP
- Confirm the deletion
Your account will be permanently deleted within 14 days.
📧 Method 2: Email Request
- Send an email from your registered email address to:
privacy@dailygroc.com - Use the subject line: "Delete My Account"
- Include your registered phone number in the email body
- We will verify your identity and process the deletion within 14 days
💬 Method 3: WhatsApp Request
- Send a message to our support number:
+91 93953 46870 - Message: "I want to delete my account and all my personal data"
- Our team will verify your identity and process the request within 14 days
Important Notes
- Account deletion is permanent and irreversible. You will not be able to recover your account, order history, wallet balance, or loyalty points after deletion.
- If you have any pending orders, please wait for them to be delivered or cancelled before requesting deletion.
- Any outstanding wallet balance (non-promotional) can be refunded upon request before deletion.
- You can create a new account after deletion, but no data from your previous account can be restored.
Need Help?
If you have any questions about account deletion or data privacy, contact us:
📧 Privacy Email: privacy@dailygroc.com
📱 WhatsApp: +91 93953 46870
📮 Address: Daily Groc, Barpeta, Assam — 781301, India